{"id":1010,"date":"2026-07-13T10:05:57","date_gmt":"2026-07-13T15:05:57","guid":{"rendered":"https:\/\/uxjuanes.com\/?page_id=1010"},"modified":"2026-07-13T11:22:28","modified_gmt":"2026-07-13T16:22:28","slug":"alcanos","status":"publish","type":"page","link":"https:\/\/uxjuanes.com\/en\/alcanos\/","title":{"rendered":"Alcanos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1010\" class=\"elementor elementor-1010\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d2be850 e-flex e-con-boxed e-con e-parent\" data-id=\"2d2be850\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-907787a elementor-widget elementor-widget-heading\" data-id=\"907787a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Virtual Experience Center, Alcanos de Colombia<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cffe75c elementor-widget elementor-widget-heading\" data-id=\"3cffe75c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Natural gas self-service, all in one place<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-660bf4d elementor-widget elementor-widget-image\" data-id=\"660bf4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/alcanos-cover-1024x768.png\" class=\"attachment-large size-large wp-image-1037\" alt=\"Cover of the Alcanos de Colombia Virtual Experience Center case study\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/alcanos-cover-1024x768.png 1024w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/alcanos-cover-300x225.png 300w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/alcanos-cover-768x576.png 768w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/alcanos-cover-1536x1152.png 1536w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/alcanos-cover.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-313d14e7 e-flex e-con-boxed e-con e-parent\" data-id=\"313d14e7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7b4f2528 e-con-full e-flex e-con e-child\" data-id=\"7b4f2528\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-12cc8a29 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"12cc8a29\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bde74a elementor-widget elementor-widget-heading\" data-id=\"50bde74a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Context<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ef345f elementor-widget elementor-widget-heading\" data-id=\"3ef345f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Alcanos de Colombia distributes and sells natural gas in Tolima, Huila, Caquet\u00e1, Cauca, Cundinamarca, Caldas, and Nari\u00f1o. Its Virtual Experience Center replaces the old virtual office: a portal where current and prospective customers handle inquiries, payments, reports, and service requests.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4a98377c e-con-full tools animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"4a98377c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:100}\">\n\t\t<div class=\"elementor-element elementor-element-3d8195f8 e-con-full tag e-flex e-con e-child\" data-id=\"3d8195f8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-170360f8 elementor-widget elementor-widget-text-editor\" data-id=\"170360f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"body_text_medium\">\ud83d\udd8c\ufe0f Figma<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-44b45c94 e-con-full tag e-flex e-con e-child\" data-id=\"44b45c94\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fd90168 elementor-widget elementor-widget-text-editor\" data-id=\"3fd90168\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\ud83d\udccb Notion\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-224f3329 e-con-full e-flex e-con e-child\" data-id=\"224f3329\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-50b751d7 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"50b751d7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-169812c9 elementor-widget elementor-widget-heading\" data-id=\"169812c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Project type\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47b9841a elementor-widget elementor-widget-heading\" data-id=\"47b9841a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Customer service portal<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c759acf e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"7c759acf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37ae88e8 elementor-widget elementor-widget-heading\" data-id=\"37ae88e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Role<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90d2afa elementor-widget elementor-widget-heading\" data-id=\"90d2afa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">UX\/UI design<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5b350e e-flex e-con-boxed e-con e-parent\" data-id=\"b5b350e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-769a39c e-con-full e-flex e-con e-child\" data-id=\"769a39c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d512f76 e-con-full e-flex e-con e-child\" data-id=\"d512f76\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c341b5c elementor-widget elementor-widget-heading\" data-id=\"c341b5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Outcome<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8765931 elementor-widget elementor-widget-text-editor\" data-id=\"8765931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Live at cev.alcanosesp.com.<\/li><li>Full design for desktop and mobile: home page, sign-up, user dashboard, bills, payments, and FAQs.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5aeb5a9 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"5aeb5a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7c10ded e-con-full e-flex e-con e-child\" data-id=\"7c10ded\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e34b7d1 elementor-widget elementor-widget-heading\" data-id=\"e34b7d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-789eca1 e-con-full e-flex e-con e-child\" data-id=\"789eca1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebb9348 elementor-widget elementor-widget-text-editor\" data-id=\"ebb9348\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Turn Alcanos de Colombia\u2019s virtual office into a digital Experience Center: an intuitive, fast platform where people handle their natural gas inquiries and requests on their own. The constraints:<\/p><ul><li>Serve current and prospective customers across seven departments, with very different profiles and needs.<\/li><li>Handle the most common tasks (paying, checking, reporting) without forcing people to create an account.<\/li><li>Give signed-in users a clear view of their usage, bills, and payments.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-baf3e10 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"baf3e10\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-305003d e-con-full e-flex e-con e-child\" data-id=\"305003d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d624360 elementor-widget elementor-widget-heading\" data-id=\"d624360\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Goal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cceef71 e-con-full e-flex e-con e-child\" data-id=\"cceef71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9827924 elementor-widget elementor-widget-text-editor\" data-id=\"9827924\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>An entry point that takes each person straight to what they need.<\/li><li>Self-service inquiries, payments, and reports without signing in.<\/li><li>A user dashboard for more advanced requests: certifications, inspections, and advice.<\/li><li>The same experience on desktop and mobile.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ad771f e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"7ad771f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-53d1083 e-con-full e-flex e-con e-child\" data-id=\"53d1083\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-604e8d4 elementor-widget elementor-widget-heading\" data-id=\"604e8d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">My role<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c292366 e-con-full e-flex e-con e-child\" data-id=\"c292366\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dd90b5 elementor-widget elementor-widget-text-editor\" data-id=\"2dd90b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I designed the platform as a freelance designer for OL Software, whose client was Alcanos:<\/p><ul><li><strong>UX:<\/strong> platform structure and self-service flows, from a quick lookup to the user dashboard.<\/li><li><strong>UI:<\/strong> screen design in Figma for desktop and mobile.<\/li><li><strong>Documentation:<\/strong> project organization in Notion.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5321434 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"5321434\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4e400a4 e-con-full e-flex e-con e-child\" data-id=\"4e400a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-06caec9 elementor-widget elementor-widget-heading\" data-id=\"06caec9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key decisions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3288c56 e-con-full e-flex e-con e-child\" data-id=\"3288c56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ce2cd20 elementor-widget elementor-widget-text-editor\" data-id=\"ce2cd20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Start with intent:<\/strong> the home page asks \u201cWhat are you looking for?\u201d and lists common tasks, like reporting damage, fraud, or leaks, paying bills, or checking the service contract.<\/li><li><strong>Self-service without an account:<\/strong> service channels, advice, FAQs, and complaints and requests are right there under \u201cCustomer service,\u201d no sign-in needed.<\/li><li><strong>Everything built around the installation code:<\/strong> the dashboard sums up the periodic inspection, the bill amount, available credit, usage over the last six months, and the account status.<\/li><li><strong>Statuses you can read at a glance:<\/strong> each bill shows whether it\u2019s overdue or paid, with a PDF download and a separate payment history.<\/li><li><strong>Sign-up with real-time help:<\/strong> the form shows in real time whether the password is strong enough.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5bcbb98 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"5bcbb98\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-f0b4f37 e-con-full e-flex e-con e-child\" data-id=\"f0b4f37\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4096c69 elementor-widget elementor-widget-heading\" data-id=\"4096c69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ee5cb0d e-con-full e-flex e-con e-child\" data-id=\"ee5cb0d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24e95ec elementor-widget elementor-widget-text-editor\" data-id=\"24e95ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Home:<\/strong> welcome message, customer service options, and shortcuts to common tasks.<\/li><li><strong>Sign-up:<\/strong> form with password validation.<\/li><li><strong>FAQs:<\/strong> answers organized in expandable sections.<\/li><li><strong>User dashboard:<\/strong> side menu with usage, bills, payments, credit, complaints and requests, and periodic inspection.<\/li><li><strong>Bills and payments:<\/strong> recent bills with their status and details, plus a payment history with pending payment slips.<\/li><li><strong>Mobile:<\/strong> the same features as cards, plus a map of natural gas vehicle (NGV) stations.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c96ea0f e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"c96ea0f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9e89d16 e-con-full e-flex e-con e-child\" data-id=\"9e89d16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-097c6c3 elementor-widget elementor-widget-heading\" data-id=\"097c6c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Results<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-adcfbbd e-con-full e-flex e-con e-child\" data-id=\"adcfbbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a71fad elementor-widget elementor-widget-text-editor\" data-id=\"1a71fad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>The Virtual Experience Center is live at cev.alcanosesp.com, with the structure from the design: welcome message, customer service options, and shortcuts to common tasks.<\/li><li>The design covers desktop and mobile, from the public home page to the user dashboard.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bacc734 e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"bacc734\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ec39d70 e-con-full e-flex e-con e-child\" data-id=\"ec39d70\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fadaace elementor-widget elementor-widget-heading\" data-id=\"fadaace\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lessons learned<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88964e0 e-con-full e-flex e-con e-child\" data-id=\"88964e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5527d2 elementor-widget elementor-widget-text-editor\" data-id=\"a5527d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>For a utility, the urgent things (reporting a leak, paying a bill) need to be one click away, with no account required.<\/li><li>Organizing information around the installation code puts usage, bills, and payments in the same context.<\/li><li>With such a broad audience, plain language and visible statuses matter as much as the interface.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2e39b6bc e-flex e-con-boxed e-con e-parent\" data-id=\"2e39b6bc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a371d21 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3a371d21\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key screens<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33a7e6d elementor-widget elementor-widget-text-editor\" data-id=\"33a7e6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Home page, sign-up, FAQs, user dashboard, bills, and payment history.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7d32ac78 e-con-full e-flex e-con e-child\" data-id=\"7d32ac78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-17802e7d e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"17802e7d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4d01d42d e-con-full e-flex e-con e-child\" data-id=\"4d01d42d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc06529 elementor-widget elementor-widget-image-gallery\" data-id=\"bc06529\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-1' class='gallery galleryid-1010 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"bc06529\" data-elementor-lightbox-title=\"inicio\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAyNCwidXJsIjoiaHR0cHM6XC9cL3V4anVhbmVzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL2luaWNpby5wbmciLCJzbGlkZXNob3ciOiJiYzA2NTI5In0%3D\" href='https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/inicio.png'><img decoding=\"async\" width=\"882\" height=\"573\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/inicio.png\" class=\"attachment-full size-full\" alt=\"Alcanos Virtual Experience Center home page with customer service options and common tasks\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/inicio.png 882w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/inicio-300x195.png 300w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/inicio-768x499.png 768w\" sizes=\"(max-width: 882px) 100vw, 882px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4b70ca5f e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"4b70ca5f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:100}\">\n\t\t<div class=\"elementor-element elementor-element-3aa690c3 e-con-full e-flex e-con e-child\" data-id=\"3aa690c3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a0e895b elementor-widget elementor-widget-image-gallery\" data-id=\"a0e895b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-2' class='gallery galleryid-1010 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"a0e895b\" data-elementor-lightbox-title=\"login\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAyNSwidXJsIjoiaHR0cHM6XC9cL3V4anVhbmVzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL2xvZ2luLnBuZyIsInNsaWRlc2hvdyI6ImEwZTg5NWIifQ%3D%3D\" href='https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/login.png'><img decoding=\"async\" width=\"882\" height=\"573\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/login.png\" class=\"attachment-full size-full\" alt=\"Alcanos Virtual Experience Center sign-up form with password strength feedback\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/login.png 882w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/login-300x195.png 300w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/login-768x499.png 768w\" sizes=\"(max-width: 882px) 100vw, 882px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c8d5ac4 e-con-full e-flex e-con e-child\" data-id=\"7c8d5ac4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2d3a33c e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"2d3a33c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-33d0394c e-con-full e-flex e-con e-child\" data-id=\"33d0394c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2982e8 elementor-widget elementor-widget-image-gallery\" data-id=\"e2982e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-3' class='gallery galleryid-1010 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"e2982e8\" data-elementor-lightbox-title=\"inicio-1\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAyNiwidXJsIjoiaHR0cHM6XC9cL3V4anVhbmVzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL2luaWNpby0xLnBuZyIsInNsaWRlc2hvdyI6ImUyOTgyZTgifQ%3D%3D\" href='https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/inicio-1.png'><img loading=\"lazy\" decoding=\"async\" width=\"882\" height=\"573\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/inicio-1.png\" class=\"attachment-full size-full\" alt=\"Alcanos Virtual Experience Center FAQ page\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/inicio-1.png 882w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/inicio-1-300x195.png 300w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/inicio-1-768x499.png 768w\" sizes=\"(max-width: 882px) 100vw, 882px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13c8d66 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"13c8d66\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:100}\">\n\t\t<div class=\"elementor-element elementor-element-2ad18cbc e-con-full e-flex e-con e-child\" data-id=\"2ad18cbc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b69b88f elementor-widget elementor-widget-image-gallery\" data-id=\"b69b88f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-4' class='gallery galleryid-1010 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"b69b88f\" data-elementor-lightbox-title=\"Dashboard\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAyNywidXJsIjoiaHR0cHM6XC9cL3V4anVhbmVzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL0Rhc2hib2FyZC5wbmciLCJzbGlkZXNob3ciOiJiNjliODhmIn0%3D\" href='https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Dashboard.png'><img loading=\"lazy\" decoding=\"async\" width=\"882\" height=\"573\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Dashboard.png\" class=\"attachment-full size-full\" alt=\"User dashboard with periodic inspection, bill amount, usage, and account status\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Dashboard.png 882w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Dashboard-300x195.png 300w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Dashboard-768x499.png 768w\" sizes=\"(max-width: 882px) 100vw, 882px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d952910 e-con-full e-flex e-con e-child\" data-id=\"d952910\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f5c520e e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"f5c520e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-db81d88 e-con-full e-flex e-con e-child\" data-id=\"db81d88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-af3297f elementor-widget elementor-widget-image-gallery\" data-id=\"af3297f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-5' class='gallery galleryid-1010 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"af3297f\" data-elementor-lightbox-title=\"Facturas\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAyOCwidXJsIjoiaHR0cHM6XC9cL3V4anVhbmVzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL0ZhY3R1cmFzLnBuZyIsInNsaWRlc2hvdyI6ImFmMzI5N2YifQ%3D%3D\" href='https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Facturas.png'><img loading=\"lazy\" decoding=\"async\" width=\"882\" height=\"573\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Facturas.png\" class=\"attachment-full size-full\" alt=\"Bill list with status and details of the current bill\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Facturas.png 882w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Facturas-300x195.png 300w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Facturas-768x499.png 768w\" sizes=\"(max-width: 882px) 100vw, 882px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f02cc3c e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"f02cc3c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:100}\">\n\t\t<div class=\"elementor-element elementor-element-8e60492 e-con-full e-flex e-con e-child\" data-id=\"8e60492\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-198fa91 elementor-widget elementor-widget-image-gallery\" data-id=\"198fa91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-6' class='gallery galleryid-1010 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon landscape'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"198fa91\" data-elementor-lightbox-title=\"Facturas-1\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAyOSwidXJsIjoiaHR0cHM6XC9cL3V4anVhbmVzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL0ZhY3R1cmFzLTEucG5nIiwic2xpZGVzaG93IjoiMTk4ZmE5MSJ9\" href='https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Facturas-1.png'><img loading=\"lazy\" decoding=\"async\" width=\"882\" height=\"573\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Facturas-1.png\" class=\"attachment-full size-full\" alt=\"User payment history and pending payment slips\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Facturas-1.png 882w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Facturas-1-300x195.png 300w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/Facturas-1-768x499.png 768w\" sizes=\"(max-width: 882px) 100vw, 882px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d68a333 e-flex e-con-boxed e-con e-parent\" data-id=\"d68a333\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c83171c animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c83171c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Responsive<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23225ea elementor-widget elementor-widget-text-editor\" data-id=\"23225ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On mobile: home page, NGV stations, bills, and user dashboard.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c8b977 e-con-full e-flex e-con e-child\" data-id=\"7c8b977\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7b11b8c e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"7b11b8c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-ade2c75 e-con-full e-flex e-con e-child\" data-id=\"ade2c75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6395e6b elementor-widget elementor-widget-image-gallery\" data-id=\"6395e6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-7' class='gallery galleryid-1010 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"6395e6b\" data-elementor-lightbox-title=\"home\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAzMCwidXJsIjoiaHR0cHM6XC9cL3V4anVhbmVzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL2hvbWUucG5nIiwic2xpZGVzaG93IjoiNjM5NWU2YiJ9\" href='https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/home.png'><img loading=\"lazy\" decoding=\"async\" width=\"313\" height=\"632\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/home.png\" class=\"attachment-full size-full\" alt=\"Mobile home page with customer service options and common tasks\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/home.png 313w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/home-149x300.png 149w\" sizes=\"(max-width: 313px) 100vw, 313px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c258ccf e-con-full animated-slow e-flex elementor-invisible e-con e-child\" data-id=\"c258ccf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:0}\">\n\t\t<div class=\"elementor-element elementor-element-1111a13 e-con-full e-flex e-con e-child\" data-id=\"1111a13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-918bd9c elementor-widget elementor-widget-image-gallery\" data-id=\"918bd9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-8' class='gallery galleryid-1010 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"918bd9c\" data-elementor-lightbox-title=\"home-2\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAzMSwidXJsIjoiaHR0cHM6XC9cL3V4anVhbmVzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL2hvbWUtMi5wbmciLCJzbGlkZXNob3ciOiI5MThiZDljIn0%3D\" href='https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/home-2.png'><img loading=\"lazy\" decoding=\"async\" width=\"313\" height=\"632\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/home-2.png\" class=\"attachment-full size-full\" alt=\"Mobile view of natural gas vehicle (NGV) stations with a map\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/home-2.png 313w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/home-2-149x300.png 149w\" sizes=\"(max-width: 313px) 100vw, 313px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4665013 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"4665013\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:0}\">\n\t\t<div class=\"elementor-element elementor-element-05c6fa2 e-con-full e-flex e-con e-child\" data-id=\"05c6fa2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c19d7a elementor-widget elementor-widget-image-gallery\" data-id=\"9c19d7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-9' class='gallery galleryid-1010 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"9c19d7a\" data-elementor-lightbox-title=\"iPhone 13 &amp; 14 - 8\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAzMiwidXJsIjoiaHR0cHM6XC9cL3V4anVhbmVzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL2lQaG9uZS0xMy0xNC04LnBuZyIsInNsaWRlc2hvdyI6IjljMTlkN2EifQ%3D%3D\" href='https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/iPhone-13-14-8.png'><img loading=\"lazy\" decoding=\"async\" width=\"313\" height=\"632\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/iPhone-13-14-8.png\" class=\"attachment-full size-full\" alt=\"Mobile bill list\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/iPhone-13-14-8.png 313w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/iPhone-13-14-8-149x300.png 149w\" sizes=\"(max-width: 313px) 100vw, 313px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b88be34 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"b88be34\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:0}\">\n\t\t<div class=\"elementor-element elementor-element-91bd5a0 e-con-full e-flex e-con e-child\" data-id=\"91bd5a0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2c10f elementor-widget elementor-widget-image-gallery\" data-id=\"bf2c10f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-gallery\">\n\t\t\t<div id='gallery-10' class='gallery galleryid-1010 gallery-columns-1 gallery-size-full'><figure class='gallery-item'>\n\t\t\t<div class='gallery-icon portrait'>\n\t\t\t\t<a data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-slideshow=\"bf2c10f\" data-elementor-lightbox-title=\"iPhone 13 &amp; 14 - 11\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTAzMywidXJsIjoiaHR0cHM6XC9cL3V4anVhbmVzLmNvbVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDdcL2lQaG9uZS0xMy0xNC0xMS5wbmciLCJzbGlkZXNob3ciOiJiZjJjMTBmIn0%3D\" href='https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/iPhone-13-14-11.png'><img loading=\"lazy\" decoding=\"async\" width=\"313\" height=\"632\" src=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/iPhone-13-14-11.png\" class=\"attachment-full size-full\" alt=\"Mobile user dashboard\" srcset=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/iPhone-13-14-11.png 313w, https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/iPhone-13-14-11-149x300.png 149w\" sizes=\"(max-width: 313px) 100vw, 313px\" \/><\/a>\n\t\t\t<\/div><\/figure>\n\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b708d2 e-con-full e-flex e-con e-child\" data-id=\"5b708d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d31ccac elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d31ccac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/cev.alcanosesp.com\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visit site<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b85767 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"2b85767\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"mailto:uxjuanes@gmail.com?subject=uxjuanes.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Let\u2019s talk about your project<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Centro de experiencia virtual, Alcanos de Colombia Alcanos de Colombia es una empresa dedicada a la distribuci\u00f3n y comercializaci\u00f3n de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Centro de Experiencia Virtual Alcanos: UX\/UI de autogesti\u00f3n | Juan Esteban Garc\u00eda<\/title>\n<meta name=\"description\" content=\"Dise\u00f1o UX\/UI del Centro de Experiencia Virtual de Alcanos de Colombia: una plataforma para autogestionar consultas, pagos y tr\u00e1mites del servicio de gas natural.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uxjuanes.com\/en\/alcanos\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Centro de Experiencia Virtual Alcanos: UX\/UI de autogesti\u00f3n | Juan Esteban Garc\u00eda\" \/>\n<meta property=\"og:description\" content=\"Dise\u00f1o UX\/UI del Centro de Experiencia Virtual de Alcanos de Colombia: una plataforma para autogestionar consultas, pagos y tr\u00e1mites del servicio de gas natural.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/uxjuanes.com\/en\/alcanos\/\" \/>\n<meta property=\"og:site_name\" content=\"Juan Esteban Garc\u00eda Viedma Portafolio\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-13T16:22:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/uxjuanes.com\/wp-content\/uploads\/2026\/07\/alcanos-cover.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" 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